Which action reflects active listening during patient communication?

Active listening is crucial in patient communication as it fosters understanding, builds trust, and ensures that healthcare providers accurately capture the patient's concerns. When a medical assistant repeats back what the patient has said, this demonstrates that they are fully engaged in the conversation and confirming their understanding of the patient’s words. This technique allows the patient to feel heard and valued, which can enhance their willingness to share more information about their health concerns.

This method also provides an opportunity for the patient to clarify any misunderstandings or elaborate on their comments, promoting a more effective and collaborative communication process. Overall, this active engagement significantly contributes to effective patient care and ensures that important details are not missed.